Terms of service


Terms & Conditions

Last Updated: September 16, 2026

Please read these Terms & Conditions ("Terms") carefully before booking or participating in any Experience offered by Roma Unlocked, whether booked directly through the Roma Unlocked website ("Website") or through an authorized third-party Booking Channel.

By accessing the Website, making a Booking through Roma Unlocked or an authorized third-party Booking Channel, or participating in any Experience, you acknowledge that you have read, understood and agree to be bound by these Terms.

These Terms constitute a legally binding agreement between you ("Guest", "Customer", "you" or "your") and Roma Unlocked ("Roma Unlocked", "we", "us" or "our").

1. Definitions

For the purposes of these Terms:

"Experience" means any tour, food tour, tasting, cultural activity, guided visit or other service offered by Roma Unlocked, whether booked directly through the Website or through an authorized third-party Booking Channel.

"Partner Business" means any independent restaurant, pizzeria, delicatessen, bakery, café, wine bar, food producer, shop or other third-party business participating in an Experience.

"Booking" means a reservation for an Experience completed through the Website or through an authorized third-party Booking Channel.

"Booking Channel" means the Website or the third-party booking platform, sales channel or distribution partner through which a Booking is made.

"Guest" means every individual participating in an Experience, regardless of who completed the Booking.

2. Scope of Services

Roma Unlocked organizes, coordinates and provides customer support in connection with Experiences offered through its Website and authorized third-party Booking Channels.

Certain Experiences may include services provided directly by independent third-party businesses or service providers ("Partner Businesses"), such as restaurants, bars, food venues, transportation providers or other local businesses.

Each Partner Business remains independently responsible for its own premises, staff, food preparation, food handling, hygiene standards, licensing, health and safety procedures, and compliance with all applicable laws and regulations relating to its own operations.

Roma Unlocked coordinates the overall Experience and may work with Partner Businesses to deliver individual components of the Experience. The involvement of a Partner Business does not create an employment, agency or joint venture relationship between Roma Unlocked and that Partner Business.

3. Eligibility

Guests must meet any age, legal, physical, or other participation requirements specified for the relevant Experience at the time of Booking.

Where an Experience involves alcohol consumption, Guests must meet the applicable legal age requirements and comply with all applicable laws and regulations concerning the purchase and consumption of alcohol.

Guests are responsible for providing accurate information relevant to their participation in an Experience and for ensuring that they meet the applicable participation requirements before making a Booking.

Roma Unlocked reserves the right to refuse or terminate participation where a Guest does not meet the requirements applicable to the Experience, subject to applicable law and the terms of the relevant Booking Channel.

4. Bookings

A Booking is considered confirmed once confirmation has been issued through the applicable Booking Channel and, where applicable, payment has been successfully received.

The availability of an Experience displayed through any Booking Channel does not constitute a guarantee of availability until the Booking has been confirmed through that Booking Channel.

Guests are responsible for providing accurate and complete information when making a Booking, including the number of participants and any information required for participation in the relevant Experience.

If Roma Unlocked is unable to confirm a Booking after payment has been received, any payment received for that Booking will be refunded in accordance with these Terms and the procedures applicable to the relevant Booking Channel.

For Bookings made through a third-party Booking Channel, the booking confirmation, payment procedures and other booking-related procedures of that Booking Channel shall apply to the extent applicable to the Booking.

5. Prices & Payments

Prices for Experiences are displayed in the currency indicated by the applicable Booking Channel and include applicable taxes and fees unless otherwise stated.

Prices may be modified at any time before a Booking is completed. Once a Booking has been confirmed, the price applicable to that Booking will not be affected by subsequent price changes.

Payment must be made using the payment method and payment process made available through the applicable Booking Channel.

For Bookings made through a third-party Booking Channel, payment may be processed by the relevant platform or its designated payment provider in accordance with the terms and procedures applicable to that Booking Channel.

Roma Unlocked does not have access to or control over payment methods, processing times, exchange rates or fees imposed by third-party Booking Channels or payment providers. Any such matters are subject to the terms applicable to the relevant Booking Channel and payment provider.

6. Accuracy of Information

While Roma Unlocked makes reasonable efforts to ensure that information published through its Website and authorized third-party Booking Channels is accurate and up to date, occasional errors, omissions or changes may occur.

Experience descriptions, itineraries, schedules, meeting points, inclusions, availability and other details may be updated from time to time to reflect operational requirements, availability or other circumstances.

Where reasonably possible, Roma Unlocked will make reasonable efforts to ensure that any material changes affecting a confirmed Booking are communicated to the Guest through the applicable Booking Channel or other appropriate means.

Guests are responsible for reviewing the information provided at the time of Booking and for checking any instructions or updates provided before the Experience.

7. Food Allergies, Dietary Restrictions & Special Requests

Guests are responsible for informing Roma Unlocked of any food allergies, food intolerances, dietary restrictions or other special requirements relevant to food and beverages at the time of Booking.

Roma Unlocked will make reasonable efforts to communicate such information to the relevant Partner Businesses where applicable. However, Roma Unlocked cannot guarantee that every dietary requirement, allergy or special request can be accommodated, particularly where this depends on the facilities, ingredients, preparation methods or policies of an independent Partner Business.

Guests with severe food allergies or other serious dietary restrictions are responsible for assessing whether the Experience is suitable for their individual needs and should contact Roma Unlocked before making a Booking if they require clarification about the food or beverages included.

Where a dietary requirement cannot be accommodated, Roma Unlocked will, where reasonably possible, inform the Guest and seek to provide a reasonable alternative. Any changes to the Experience or any refund will be handled in accordance with the terms applicable to the relevant Booking Channel.

Guests remain responsible for communicating their dietary requirements clearly and accurately and for following any instructions provided by Roma Unlocked or the relevant Partner Business during the Experience.

8. Participation Requirements

Guests must comply with all age, identification, health, safety, dress, physical ability and other participation requirements specified for the relevant Experience and communicated through the applicable Booking Channel.

Guests are responsible for ensuring that they are physically and otherwise able to participate safely in the Experience and for informing Roma Unlocked in advance of any relevant limitation or requirement that may affect their participation.

Where an Experience includes activities or venues subject to specific entry requirements, Guests are responsible for complying with those requirements and for bringing any identification or documentation that may be required.

Roma Unlocked reserves the right to refuse or terminate a Guest's participation where the Guest does not meet the applicable participation requirements or where their participation would reasonably be expected to compromise the safety, comfort or enjoyment of the Guest or other participants.

Where participation is refused or terminated for reasons attributable to the Guest, any cancellation or refund will be handled in accordance with the terms applicable to the relevant Booking Channel and applicable law.

9. Accessibility

Guests are responsible for reviewing the accessibility information provided for the relevant Experience before making a Booking and for ensuring that the Experience is suitable for their individual needs.

Accessibility information may vary depending on the Experience, venue, route, transportation and other services included in the Experience.

Guests with accessibility requirements or mobility limitations are encouraged to contact Roma Unlocked before making a Booking through any Booking Channel to discuss whether the Experience can accommodate their needs.

Roma Unlocked will make reasonable efforts to provide accurate accessibility information and, where reasonably possible, to accommodate accessibility requirements communicated in advance. However, Roma Unlocked cannot guarantee that every Experience or Partner Business will be suitable for every accessibility requirement.

Where accessibility requirements cannot be accommodated, Roma Unlocked will, where reasonably possible, inform the Guest before the Experience and discuss any available alternatives.

10. Health & Safety

Guests are responsible for following all reasonable health and safety instructions provided by Roma Unlocked, its hosts, Partner Businesses, venues or other service providers during an Experience.

Guests must behave responsibly and take reasonable care of their own health and safety and that of other participants.

Guests must inform Roma Unlocked in advance of any relevant condition, limitation or requirement that may reasonably affect their ability to participate safely in the Experience.

To the extent permitted by applicable law, Roma Unlocked shall not be responsible for injuries, accidents, losses or damages resulting from a Guest's failure to follow reasonable instructions, failure to disclose relevant information, inappropriate conduct, or participation despite being aware that they are unable to participate safely.

Guests are responsible for their personal belongings during the Experience. Roma Unlocked shall not be responsible for loss, theft or damage to personal belongings, except where such responsibility cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

11. Assumption of Ordinary Risks

Participation in an Experience may involve ordinary and reasonably foreseeable risks associated with the nature of the activity, including walking on uneven surfaces, navigating crowded public areas, use of stairs, exposure to weather conditions, consumption of food and beverages, and other risks reasonably associated with the relevant Experience.

By participating in an Experience, Guests acknowledge these ordinary risks and agree to exercise reasonable care for their own safety and the safety of others.

Guests are responsible for considering their own physical abilities, health, dietary requirements and other personal circumstances when deciding whether to participate in an Experience.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

12. Alcohol Consumption

Some Experiences may include the consumption of alcoholic beverages. Guests are responsible for complying with all applicable laws concerning the purchase and consumption of alcohol.

Guests must not participate in an Experience while excessively intoxicated or behave in a manner that could endanger themselves, other participants, Roma Unlocked staff, Partner Businesses or members of the public.

Roma Unlocked and its Partner Businesses reserve the right to refuse the service of alcohol or to refuse or terminate participation in an Experience where a Guest is excessively intoxicated or behaves in an unsafe, disruptive or inappropriate manner.

Where participation is refused or terminated due to a Guest's conduct or intoxication, any cancellation or refund will be handled in accordance with the terms applicable to the relevant Booking Channel and applicable law.

13. Guest Conduct

Guests must behave respectfully and responsibly throughout the Experience and must comply with all reasonable instructions provided by Roma Unlocked, its hosts, Partner Businesses, venues or other service providers.

Guests must not engage in conduct that is unlawful, threatening, abusive, discriminatory, excessively disruptive or otherwise inappropriate, or that may reasonably endanger themselves, other participants, Roma Unlocked staff, Partner Businesses or members of the public.

Guests must not damage property, interfere with the normal operation of venues or businesses, or materially disrupt the Experience or the enjoyment of other participants.

Roma Unlocked reserves the right to refuse or terminate a Guest's participation where the Guest engages in prohibited conduct or otherwise fails to comply with these Terms or reasonable instructions provided during the Experience.

Where participation is refused or terminated due to a Guest's conduct, any cancellation or refund will be handled in accordance with the terms applicable to the relevant Booking Channel and applicable law.

14. Right to Refuse Service

Roma Unlocked reserves the right to refuse or terminate a Guest's participation in an Experience where reasonably necessary to protect the safety, security, comfort or legitimate interests of the Guest, other participants, Roma Unlocked, its hosts, Partner Businesses, venues or members of the public.

This may include circumstances where a Guest does not meet the applicable participation requirements, provides materially inaccurate or incomplete information, is excessively intoxicated, engages in unlawful, threatening, abusive, discriminatory, disruptive or unsafe conduct, or fails to comply with these Terms or reasonable instructions provided during the Experience.

Where participation is refused or terminated for reasons attributable to the Guest, any cancellation, refund or other consequences will be handled in accordance with the terms applicable to the relevant Booking Channel and applicable law.

Nothing in this section limits any rights or remedies available to the Guest under applicable law.

15. Partner Businesses

Certain Experiences may include services, facilities or activities provided by independent Partner Businesses, including restaurants, bars, food venues, transportation providers, tour operators, attractions or other local businesses.

Partner Businesses may determine or modify their own operating hours, availability, menus, facilities, access conditions or other operational details. Where such changes affect a confirmed Booking, Roma Unlocked will make reasonable efforts to arrange a suitable alternative or otherwise address the situation in accordance with these Terms and the procedures applicable to the relevant Booking Channel.

Guests agree to comply with the reasonable rules, policies and instructions of Partner Businesses while participating in an Experience.

Roma Unlocked remains responsible for coordinating the Experience and for providing the services it has agreed to provide, subject to these Terms, applicable law and the terms of the relevant Booking Channel. Nothing in these Terms limits any liability or responsibility that Roma Unlocked cannot lawfully exclude or limit.

16. Changes to Experiences

Roma Unlocked may make reasonable changes to an Experience where necessary due to operational requirements, availability, weather conditions, venue or Partner Business changes, safety considerations or other circumstances affecting the Experience.

Where reasonably possible, Roma Unlocked will make reasonable efforts to ensure that any material changes affecting a confirmed Booking are communicated to the Guest through the applicable Booking Channel or other appropriate means.

Changes may include modifications to the itinerary, meeting point, timing, route, venues, Partner Businesses, inclusions or other aspects of the Experience, provided that Roma Unlocked makes reasonable efforts to preserve the overall nature and purpose of the Experience.

Where a material change significantly affects the Experience and gives the Guest a right to cancel, receive a refund or choose an alternative under applicable law or the terms of the relevant Booking Channel, the applicable cancellation, refund or rebooking procedures will apply.

In circumstances where a change is required for safety reasons or due to circumstances beyond Roma Unlocked's reasonable control, Roma Unlocked may make such changes without prior notice where reasonably necessary.

17. Guest Delays and No-Shows

Guests are responsible for arriving at the designated meeting point at the date and time specified in their Booking confirmation and for allowing sufficient time to reach the meeting point.

Guests who expect to be late should contact Roma Unlocked as soon as reasonably possible using the contact details provided in the Booking confirmation or through the applicable Booking Channel.

Roma Unlocked and its hosts will make reasonable efforts to accommodate a delayed Guest where this is reasonably possible and does not materially disrupt the Experience or other participants. However, an Experience may need to begin or continue as scheduled and may not be able to wait for a late Guest.

If a Guest arrives after the scheduled start time, Roma Unlocked may be unable to admit the Guest or may be unable to provide all or part of the Experience, particularly where the Experience involves timed reservations, transportation, entry times, food venues or other arrangements that cannot reasonably be delayed.

Failure to attend an Experience without prior notice ("No-Show") may result in the Guest being unable to participate in the Experience. Any cancellation, refund or other consequences arising from a delay or No-Show will be handled in accordance with the terms applicable to the relevant Booking Channel and applicable law.

Where a Guest is unable to participate due to a delay or No-Show attributable to the Guest, Roma Unlocked is not responsible for any additional costs incurred by the Guest, except where otherwise required by applicable law or the terms of the relevant Booking Channel.

18. Cancellations and Refunds

Guests may cancel or amend a Booking subject to the cancellation, amendment and refund conditions applicable to the relevant Experience and Booking Channel.

For Bookings made through a third-party Booking Channel, Guests must submit cancellation, amendment or refund requests through that Booking Channel and in accordance with its applicable procedures. Roma Unlocked may be unable to process or accept cancellation requests made directly by Guests where the Booking was made through a third-party Booking Channel.

The cancellation deadline, applicable fees and any refund amount will be determined by the cancellation policy communicated through the applicable Booking Channel at the time of Booking, subject to applicable law.

Where Roma Unlocked cancels an Experience or is unable to provide the Experience as confirmed, Roma Unlocked will make reasonable efforts to provide an appropriate alternative, reschedule the Experience or arrange any applicable refund in accordance with applicable law and the procedures of the relevant Booking Channel.

Where an Experience is cancelled, modified or otherwise affected by circumstances beyond Roma Unlocked's reasonable control, including force majeure events, any available alternative, rescheduling or refund will be handled in accordance with applicable law and the terms and procedures of the relevant Booking Channel.

Nothing in these Terms excludes or limits any mandatory rights to cancellation, refund, compensation or other remedies available to Guests under applicable law or the terms of the relevant Booking Channel.

19. Force Majeure

Roma Unlocked shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control and which could not reasonably have been prevented or avoided.

Such circumstances may include, without limitation, extreme weather conditions, natural disasters, fire, epidemic or pandemic-related measures, strikes, industrial disputes, civil unrest, acts of terrorism, war, government actions, changes in applicable laws or regulations, transportation disruptions, closure of venues or Partner Businesses, or other events beyond Roma Unlocked's reasonable control.

Where a Force Majeure event affects a confirmed Booking, Roma Unlocked will make reasonable efforts to provide an alternative date, alternative arrangements or another reasonable solution where practicable.

Any cancellation, rescheduling, refund or other remedy resulting from a Force Majeure event will be handled in accordance with applicable law and the terms and procedures of the relevant Booking Channel.

Nothing in this section excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.

20. Limitation of Liability

To the extent permitted by applicable law, Roma Unlocked shall not be liable for any loss, damage, injury, delay, inconvenience or expense arising from circumstances beyond its reasonable control or from the acts or omissions of a Guest, Partner Business, venue, transportation provider or other independent third party.

Roma Unlocked shall not be responsible for losses or expenses arising from a Guest's failure to comply with these Terms, failure to follow reasonable instructions, failure to arrive at the designated meeting point on time, failure to meet applicable participation requirements, or failure to provide accurate or complete information relevant to the Booking or participation in the Experience.

Where an Experience includes services or facilities provided by independent Partner Businesses or other third parties, Roma Unlocked's responsibility is limited to the extent applicable to the services and obligations undertaken by Roma Unlocked in connection with the Experience, subject to applicable law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under applicable law.

To the maximum extent permitted by applicable law, Roma Unlocked shall not be liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, business, opportunity or goodwill, except where such liability cannot lawfully be excluded or limited.

Nothing in this section affects any mandatory rights or remedies available to Guests under applicable law or the terms of the relevant Booking Channel.

21. Website Use

Guests may use the Roma Unlocked Website only for lawful purposes and in accordance with these Terms.

Guests must not use the Website in any manner that may damage, disable, overburden or impair the Website, interfere with its operation or security, or prevent or restrict other users from accessing or using it.

Guests must not attempt to gain unauthorized access to the Website, its systems, servers, databases or any related infrastructure, or introduce any malicious software, code or other harmful material.

Guests must not use automated systems, bots, scraping tools or other methods to access, collect, reproduce or extract content or information from the Website without the prior written authorization of Roma Unlocked, except where such use is permitted by applicable law.

Roma Unlocked reserves the right to suspend or restrict access to the Website where reasonably necessary for security, maintenance, technical or other legitimate operational reasons.

Roma Unlocked does not guarantee that the Website will always be available, uninterrupted, secure or free from errors or technical defects.

Nothing in this section affects any rights or protections that cannot lawfully be excluded or limited under applicable law.

22. Intellectual Property

All content available on the Roma Unlocked Website, including text, photographs, images, graphics, logos, trademarks, videos, designs, layouts, descriptions and other materials, is owned by or licensed to Roma Unlocked and is protected by applicable intellectual property laws.

Guests may access and use the Website and its content solely for personal, non-commercial purposes in connection with researching, booking or participating in an Experience.

No content from the Website may be copied, reproduced, modified, distributed, published, transmitted, displayed, sold, licensed or otherwise exploited for commercial purposes without the prior written consent of Roma Unlocked, except where such use is permitted by applicable law.

The Roma Unlocked name, logo, trademarks and other brand elements may not be used without the prior written consent of Roma Unlocked.

Nothing in these Terms grants the Guest any ownership rights or other intellectual property rights in the content, materials or trademarks of Roma Unlocked.

23. Photography and Media

Roma Unlocked or its hosts may take photographs, videos or other recordings during an Experience for operational, documentation or promotional purposes.

Where photographs, videos or other recordings are intended to be used for promotional, advertising, social media or other public-facing purposes and applicable law requires the Guest's consent, Roma Unlocked will obtain the necessary consent before using such material.

Guests may take photographs and videos during an Experience for their personal, non-commercial use, provided that doing so does not interfere with the Experience, violate the privacy or rights of other participants, or breach the rules of any venue or Partner Business.

Guests must not commercially use, publish or distribute photographs, videos or other recordings made during an Experience in a manner that suggests an endorsement, partnership or affiliation with Roma Unlocked without the prior written consent of Roma Unlocked.

Nothing in this section affects any rights that Guests or other individuals may have under applicable privacy, image rights, intellectual property or data protection laws.

24. Privacy

The collection and processing of personal data are governed by Roma Unlocked's Privacy Policy.

By making a Booking, Guests acknowledge that certain personal information may be shared with Partner Businesses where reasonably necessary for the delivery of the booked Experience, including information relating to dietary requirements, accessibility needs or other special requests.

Personal data will be processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), where applicable.

Where a Booking is made through a third-party Booking Channel, the relevant Booking Channel may also process the Guest's personal data in accordance with its own privacy policy and applicable data protection laws.

For further information about how Roma Unlocked collects, uses, stores and protects personal data and about Guests' data protection rights, Guests should refer to the applicable Privacy Policy.

25. Third-Party Services

The Website and Experiences may involve services, platforms, tools or content provided by third parties, including payment providers, booking platforms, communication services, mapping services, technology providers and other external service providers.

Such third-party services may be subject to separate terms and conditions and privacy policies established by the relevant third-party provider. Guests are responsible for reviewing and complying with any terms applicable to their use of such services.

Where a Booking is made through a third-party Booking Channel, the use of that Booking Channel and any services provided through it are also subject to the terms, policies and procedures applicable to that Booking Channel.

Roma Unlocked is not responsible for the availability, functionality, security, accuracy or performance of third-party services to the extent that such matters are outside Roma Unlocked's reasonable control.

Nothing in this section affects any rights or remedies that cannot lawfully be excluded or limited under applicable law.

26. Amendments to These Terms

Roma Unlocked may update or amend these Terms from time to time to reflect changes to its Experiences, business operations, applicable laws, regulatory requirements or other legitimate reasons.

The most recent version of these Terms will be made available on the Roma Unlocked Website and will indicate the date of the latest update where applicable.

Changes to these Terms will generally apply from the date on which the updated version is published and will not affect a confirmed Booking retroactively, unless the change is required by applicable law or is otherwise permitted by law.

For Bookings made through a third-party Booking Channel, any mandatory terms, policies or procedures of the relevant Booking Channel will also apply to the extent applicable to the Booking.

By continuing to use the Website or making a new Booking after updated Terms have been published, Guests acknowledge and agree to the version of the Terms applicable at that time.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority or court, that provision shall be enforced to the maximum extent permitted by applicable law and the remaining provisions of these Terms shall remain in full force and effect.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms.

28. Waiver

No failure or delay by Roma Unlocked in exercising any right, remedy or provision under these Terms shall constitute a waiver of that right, remedy or provision.

Any waiver by Roma Unlocked of a particular breach or provision shall be effective only if expressly given and shall not constitute a waiver of any subsequent breach or of any other right, remedy or provision.

A waiver shall not be effective unless made in accordance with applicable law.

29. Complaints

Guests who experience any issue or dissatisfaction in connection with an Experience should inform Roma Unlocked or the relevant host as soon as reasonably possible, preferably during the Experience, so that reasonable efforts can be made to address the issue where practicable.

Where a Guest is unable to resolve an issue during the Experience, any complaint should be submitted to Roma Unlocked as soon as reasonably possible after the Experience, using the contact details provided in the Booking confirmation or on the Website.

For Bookings made through a third-party Booking Channel, Guests may also be required to submit complaints or requests for assistance through the procedures established by that Booking Channel.

Roma Unlocked will review complaints in good faith and will make reasonable efforts to investigate and respond to legitimate concerns within a reasonable time.

Nothing in this section limits any mandatory rights or remedies available to Guests under applicable law or the terms of the relevant Booking Channel.

30. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or with an Experience shall be governed by and construed in accordance with the laws of Italy, except to the extent that mandatory provisions of applicable consumer protection law provide otherwise.

Where the Guest is a consumer, nothing in these Terms shall deprive the Guest of any mandatory rights or protections available under the laws of the country in which the Guest resides, where such rights or protections are applicable.

Any dispute arising in connection with these Terms or an Experience shall be subject to the jurisdiction of the competent courts determined in accordance with applicable law.

For Bookings made through a third-party Booking Channel, any applicable dispute resolution procedures, jurisdiction provisions or other mandatory terms of that Booking Channel shall also apply to the extent applicable.

Nothing in this section limits any mandatory rights or remedies available to Guests under applicable law.

31. Contact Information

For any questions regarding these Terms & Conditions, Bookings or any Experience, please contact us through our Contact page.

Guests may also refer to the Booking confirmation or the applicable Booking Channel for any contact details or support procedures specifically applicable to their Booking.

Website: www.romaunlocked.com

32. Entire Agreement

These Terms, together with any specific terms, conditions, policies or information expressly incorporated by reference, constitute the entire agreement between the Guest and Roma Unlocked concerning the use of the Website and the Booking and provision of an Experience, except where otherwise required by applicable law.

These Terms supersede any prior or contemporaneous understandings, communications or agreements relating to the same subject matter, except for any specific terms expressly agreed between Roma Unlocked and the Guest or applicable terms of the relevant Booking Channel.

For Bookings made through a third-party Booking Channel, the terms and policies of that Booking Channel applicable to the Booking shall continue to apply to the extent relevant and shall prevail in the event of any conflict where required by the Booking Channel or applicable law.

Nothing in this section excludes or limits any mandatory rights or protections available to Guests under applicable law.