FAQ
Frequently Asked Questions
Find answers to common questions about booking, private experiences, tours and traveling with Roma Unlocked.
📅 Booking
How do I book an experience?
Booking is quick and secure. Simply choose your preferred experience, select the available date and time, and complete your payment online. You'll receive an instant confirmation by email.
Can I cancel or reschedule my booking?
Cancellation and rescheduling policies vary depending on the experience. Please refer to the cancellation policy shown on each experience page before booking.
Will I receive a confirmation after booking?
Yes. As soon as your booking is completed, you'll receive a confirmation email with all the details you need, including the meeting point and any important instructions.
Do you offer private tours?
Yes. Our experiences can be booked as private tours. If you're interested in a private experience for your group, please contact us before booking.
📍Tours & Experiences
Where do the tours start?
Each experience has its own meeting point. The exact location and directions are provided on the experience page and in your confirmation email.
How long do the experiences last?
The duration varies depending on the experience. You'll find the estimated duration on each experience page.
Are food and drinks included?
Only if specifically stated in the experience description. Please check the "What's Included" section before booking.
Are your tours suitable for children?
Many of our experiences welcome children. If child pricing or age requirements apply, you'll see the available age categories when booking.
How much walking is involved?
Most experiences involve a moderate amount of walking through Rome's historic streets. We recommend wearing comfortable shoes and dressing appropriately for the weather.
What happens if it rains?
Our experiences usually take place rain or shine. In case of severe weather or exceptional circumstances, we'll contact you if any changes are necessary.
♿ Accessibility
Are your experiences wheelchair accessible?
Accessibility depends on the route and location of each experience. Please contact us before booking so we can recommend the most suitable option.
Can I bring a stroller?
Some routes include cobblestone streets, stairs, or narrow passages. Feel free to contact us if you'd like advice on whether a particular experience is suitable.
Can you accommodate dietary restrictions?
For food experiences, we do our best to accommodate dietary requirements whenever possible. Please let us know in advance so we can check availability with our partners.
💳 Payments
Which payment methods do you accept?
We accept all major credit and debit cards, as well as the payment methods displayed during checkout.
Is payment required at the time of booking?
Yes. Full payment is required to confirm your reservation.
Is my payment secure?
Absolutely. All payments are processed through secure and encrypted payment providers.
❓General
What should I bring?
We recommend comfortable shoes, weather appropriate clothing, and a fully charged phone. Any additional recommendations will be included in your booking confirmation.
Can I join if I'm running late?
Please try to arrive at least 15 minutes before the scheduled start time. Unfortunately, we can't guarantee participation if you arrive after the experience has begun.
Are pets allowed?
Unless otherwise specified, pets are generally not allowed on our experiences.
Do you offer gift cards?
Yes. Gift cards are available and make a great present for anyone planning a trip to Rome.
How can I contact you?
You can reach us through our Contact page, and we'll get back to you as soon as possible.
Didn't find the answer you were looking for?
Our team is happy to help before you book. Get in touch and we'll respond as soon as possible.
up to 24h before
max 12 guests
before & during
instant confirmation