Return & refund policy
Cancellation & Refund Policy
Last Updated: July 31, 2026
At Roma Unlocked, we understand that travel plans may change. This Cancellation & Refund Policy explains the conditions under which bookings may be cancelled, modified, or refunded.
This Policy forms an integral part of our Terms & Conditions. By making a booking with Roma Unlocked, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.
1. Guest Cancellations
Guests may cancel their booking free of charge up to 24 hours before the scheduled start time of the booked Experience.
Eligible cancellations will receive a full refund of the amount paid using the original payment method.
Cancellation requests must be submitted using the contact details provided by Roma Unlocked. The time at which the cancellation request is received will determine whether it falls within the applicable cancellation period.
2. Late Cancellations
Cancellations received less than 24 hours before the scheduled start time of the Experience are non-refundable.
This policy applies regardless of the reason for cancellation, except where otherwise required by applicable law.
3. Changes to Bookings
Guests wishing to change the date or time of a confirmed booking should contact Roma Unlocked as early as possible.
Requests received more than 24 hours before the scheduled start time will be considered subject to availability and operational feasibility. Approval of any requested change is entirely at the discretion of Roma Unlocked.
Requests to change the date or time of an Experience received less than 24 hours before the scheduled start time will be treated as a cancellation and will therefore not be eligible for a refund or complimentary rescheduling.
4. No-Shows and Late Arrivals
Guests are responsible for arriving at the designated meeting point at the time specified in their booking confirmation.
Guests who fail to attend the Experience, arrive after the Experience has commenced and cannot reasonably join the group, or voluntarily leave the Experience before its conclusion shall be considered no-shows.
No refunds, credits or replacement services will be provided in these circumstances.
5. Cancellations by Roma Unlocked
Roma Unlocked reserves the right to cancel an Experience where reasonably necessary, including but not limited to operational requirements, safety concerns, severe weather conditions, or circumstances beyond our reasonable control.
Where an Experience is cancelled by Roma Unlocked, Guests will be offered one of the following options:
- a full refund of all amounts paid; or
- the opportunity to reschedule the Experience for another available date, subject to availability.
The selected remedy shall constitute the Guest's sole entitlement in relation to such cancellation, except where otherwise required by applicable law.
6. Force Majeure
Where an Experience cannot reasonably proceed due to events beyond Roma Unlocked's control, including but not limited to natural disasters, severe weather, public health emergencies, government restrictions, transportation disruptions or other force majeure events, Roma Unlocked will make reasonable efforts to offer an alternative date or a comparable Experience.
Where rescheduling is not reasonably possible, Roma Unlocked may, at its discretion or where required by applicable law, provide a full or partial refund.
Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.
7. Refund Processing
Approved refunds will be processed using the original payment method whenever reasonably possible.
Refund processing times may vary depending on the payment provider, card issuer or financial institution involved and are outside the control of Roma Unlocked.
Any bank charges, currency conversion costs or transaction fees imposed by financial institutions remain the responsibility of the Guest.
8. Third-Party Bookings
If an Experience has been booked through a third-party platform, travel agency or other authorized reseller, cancellation requests and refund claims must be submitted directly through that provider.
Such bookings remain subject to the cancellation and refund policies of the relevant third party, in addition to any applicable provisions of this Policy.
9. Contact Us
If you have any questions regarding this Cancellation & Refund Policy or wish to request a cancellation, please contact us through our Contact page or by using the contact details available on our Website.
Website: www.romaunlocked.com